“HOW ARE MY SHIPPING PRICES CALCULATED?”
The shipping prices are calculated based on your shipping location and combined weight of the package at check out.
Our shipping cost are calculated from the actual price directly from the logistic services.
“HOW DO I CHECK MY SHIPPING PRICES?”
You can enter your country and zip code at the cart at check out for the shipping calculations. The shipping prices will be determined at this stage.
With the rising and fluctuating prices of the global logistics, the shipping prices are determined and subjected to change according to the current logistics standards.
* We provide FREE SHIPPING with no minimum order within Thailand *
“WHERE DO YOU SHIP PRODUCTS FROM?”
Our products are shipped directly from Thailand by express air freight shipping.
“HOW DOES SHIPPING BY WEIGHT METHOD WORKS?”
Since the shipping prices are determined by weight, ordering bundle products in one cart can let you save more than making several separate checkouts.
“HOW MANY DAYS WILL IT TAKE FOR MY PACKAGE TO ARRIVE?”
Please check the “SHIPPING” page for the estimated time of delivery.
“HOW DO I GET MY TRACKING NUMBER?”
Once we have handed the parcels to our courier, you will soon receive an email with a tracking number which you can enter at the courier’s official website (such as FEDEX and UPS).
“IS MY CREDIT CARD TRANSACTION SECURED?”
We use a 3D secure payment verification, which is the safest method of payment for international transactions, therefore your transaction is safe and secured.
“WHY IS MY CREDIT CARD PAYMENT NOT PROCESSED AFTER CHECKOUT?”
When making a payment for your order by credit card, we require every transaction to go through the 3D secure payment verification for safety measures. Therefore, you must register your card to a 3D secure payment method with your credit card issuer before continuing to the checkout stage.
We do also offer PayPal as another option of payment.
“I NEED ASSISTANCE WITH MY PAYMENT METHOD”
Please send your inquiries at: firstname.lastname@example.org